We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used.

 

All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We guarantee that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. We cannot be held responsible for goods lost or delayed by common carrier, international, or US Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call us toll-free at 800-676-2236 for assistance.

 

We are able to ship to most locations in the US although individual carriers have restrictions regarding PO and APO boxes.

 

All orders will be shipped using our PROforma All-Source account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number either via email or in the 'additional instructions' section of the order form. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.

 

Unless otherwise specified, all shipments sent using UPS or Federal Express services will be insured for full value by PROforma All-Source and included as part of our shipping and handling charges to you. Any customer not wishing to pay for this expense must communicate this to us in writing
when they order.

 

PROforma All-Source offers all classes of service offered by Fed Ex and UPS as well as LTL services.

Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.

 

Lastly, because PROforma All-Source sends its products from a network of factories around the country, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to specify those needs when you place your order. As always, if you have additional needs after placing an order, please call us tollfree at 800-676-2236.